Community pharmacies are community-oriented and serve as one-stop shops for a wide variety of healthcare services. Like any other healthcare service, community pharmacy should be staffed by professionals who are motivated to help patients feel welcome. Community pharmacy should have a mission statement that clearly states what needs are being met, and what services are […]
Over the past decade, demand for community pharmacies has drastically increased. As a result in various markets, community pharmacists have been required to take on new roles. The emergence of new pharmacy roles is an ongoing phenomenon. The new roles—from pharmacists in the front office, to pharmacists in the back office, to pharmacists in health […]
Preventive leadership is not a new concept. In fact, it’s an ancient one dating back at least to the time of ancient Greece. Although the term “preventive’ is relatively new, it’s a more modern interpretation of the old idea that the best leaders are those who prevent a problem from ever arising, rather than those […]
A small business’ quality culture can be thought of twofold: “quality of work” and “quality of support.” In our experience, the phrase “quality of support” encompasses the phrase “quality of leadership”, which is often considered synonymous to the phrase “quality of work.” In general, the best leadership creates a culture of collaboration which then fosters […]
Learning is a lifelong practice, and never stops. Learning new things has a purpose – it helps us grow, develop, and adapt to change. The world is changing faster than ever and in order to keep up, we have to learn new things. We should not allow the fear of not being good enough stop […]
Voice of Process (VoP) is a term used in the manufacturing industry, particularly in discrete manufacturing, in which VoP is the process of listening to the voices of people involved in a manufacturing process and resolving issues or concerns. Understanding the basic principles of voice of process in the manufacturing industry and how to design, […]
The purpose of quality management is to ensure that health care providers are receiving high quality care that is directly related to patient care and patient safety. Quality management is all about the quality and safety of your product, practice or service. The need for an internal quality management system has it’s own value. Quality […]
Every time we think we’ve got something figured out, we discover that we are missing a piece of the jigsaw puzzle that explains how it all came about. It’s always a challenge to figure out the root cause of problems, but it’s a vital one that we need to resolve if we ever want to […]
