A quality management system (QMS) is a collection of business processes and resources focused on achieving customer satisfaction by meeting customer requirements. It is a formalized system that documents and controls how your organization manages important processes to ensure quality. Implementing a QMS provides your business with a structured approach to quality management and continuous […]
In every workplace, there is always a certain level or culture that people are exposed to. These cultures can differ from professional to professional, even within the same team or workplace. The “”quality culture”” is all about focusing on good customer service and focusing on doing what the customer values the most. Professional services are […]
Feedback is one of the key elements when it comes to building product or services. With feedback at all levels, internal or external to an organization, innovation leads a change within the function resulting in continual improvement. A consistent leadership commitment, management’s support and employee engagement has a catalytic effect on the development and quality […]
A pharmacy audit is a process by which an auditor checks for the compliance of a pharmacy with pharmacy and other applicable regulations. Pharmacy audits are also important for pharmacy management, as they are a key part of pharmacy quality improvement programs, which is a process by which a pharmacy organization improves the processes and […]
A small business’ quality culture can be thought of twofold: “quality of work” and “quality of support.” In our experience, the phrase “quality of support” encompasses the phrase “quality of leadership”, which is often considered synonymous to the phrase “quality of work.” In general, the best leadership creates a culture of collaboration which then fosters […]